Terms and Conditions 

​​Free Consultation:

 UK Family Connections makes no charge for initial customer inquiry. On receipt of an enquiry, the client will be requested to provide as much information as possible to allow UK family connections to carry out an initial search to identify whether sufficient documents are available to allow the research to be undertaken successfully. If UK Family connections is unable to help, the client will be informed at the earliest opportunity and no charge will be made. If the initial search proves successful and the commission can be accepted UK Family connections will contact the client to agree the time scale and request a non-refundable 25% deposit of the package you have chosen to continue research. Please note no further research will ​be carried out until a deposit has been made.

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Undertaking the Research: ​

​Once payment of the deposit has been received, UK Family connections will undertake the research according to the client's chosen package or research requirements and provide the client with the regular progress updates via email or telephone whichever is preferred by the client. Upon completion of the research UK Family connections will inform the client the the documentation is ready and issue a request for the final non-refundable payment Plus additional charges listed in package information. Within 5 days of final payment being received by UK Family connections, the documentation will be dispatched to the client. please note that all documentation remains property of UK Family connections until final payment is received. 



Payments: 

Payments can be made either by cheque in £ sterling (made payable to Denise A Bergamin) or via Paypal invoice which will be sent to the client by email. 



​Liability: 

​​Historical family records found both in private collections and official archives are rich sources of information, however, they can be misleading and often contain illegible or difficult to read handwriting and a variety of spellings. It can also be the case that some historical documents, such as censuses, contain inaccuracies because our ancestors were not quite telling the truth or were misunderstood by the transcribers. For this reason, every genealogical research project is vulnerable to the occasional inaccuracy.UK Family connections makes every effort to verify the research findings on the original documents; however, whilst the quality of my own research is of a high standard the accuracy of the findings cannot be guaranteed where evidence is unreliable or contradictory. If any inaccuracies are found to be due to errors on the part of  UK Family connections, and are identified in a good time, We are happy to correct the error and revise the documentation at no extra cost. If any errors or omissions are found to be result of inaccuracies in the initial information provided by the client the research report will be corrected and reprinted for an additional fee. 

Terminating the Research Contract: 

​If any client wishes to terminate the research contract, they must inform UK Family connections by either telephone or Email. UK Family connections will calculate the amount of work undertaken prior to cancellation and will invoice at a rate of £15 per hour plus costs (up to the package price ordered), on receipt of this payment any research documentation will be forwarded to the client. Please note that all documentation remains property of UK Family connections until payment is received.